You must contact us within 3 business days of delivery for RMA number to be eligiable for a refund or exchange
- We do not accept returns shipped C.O D.
- eCheck orders are refunded after eCheck has cleared with Paypal.
- Acrylic Sheets or PC Windows with original brown paper backing removed are non-refundable.
- 15% restock fee on all non-defective returns.
- This fee also applies to all canceled orders even though the order hasn't shipped.
- No refunds for original shipping charges.
- All returns must have valid RMA number or they will be refused.
- After being issued RMA number, you have 10 days to return item to mnpctech
- All returned items must be in like new condition with all related parts including screws, manuals, etc. If you have lost, thrown away, scratched or opened sealed boxes or bags - we will not accept the item!
- Improper installation and/or modification voids all warranties or returns.
- Damage found upon receipt of your order must be reported to UPS, as the shipments are insured. I only replace the damage items after we've received the damaged part.
- I won't cross ship replacement parts until we've seen proof of the damaged item.
- Contact us via email to request RMA number.
- We need your order number and full name and address order was shipped to.
- Please tell us why you wish to return the product or what kind of problem you're having.